Service
Beheerkamer (SOC)
'n Suid-Afrikaanse Sekuriteitsbedryfsentrum, 24/7 beman, wat u netwerk dophou sodat u span dit nie hoef te doen nie.
Wat vandag stukkend is.
Real-time alerts are only useful if someone is watching. Most municipalities and estates don't have the headcount or skills to staff a control room around the clock — especially for low-volume, high-stakes events like cable theft.
Hoe LumaTrack dit oplos.
Our Johannesburg-based SOC operators monitor your network on shift, 24/7. They triage alarms, suppress false positives, escalate verified incidents to armed response, brief your team in the morning and produce monthly intelligence reports.
Wat u kry.
Always staffed
Two operators per shift, three shifts a day, every day of the year.
Live alarm monitoring
Every red alert reviewed within 60 seconds of firing.
Escalation matrix
Tiered escalation to your duty manager, contractors and armed response.
Incident command
Operators run the incident through to resolution and follow up the next day.
Daily briefings
Overnight summary in your inbox by 06:00 every morning.
Augments your team
Acts as a force multiplier — your operators handle business hours, ours handle nights and weekends.
From acknowledged alert to resolved work order.
Elke waarskuwing wat die Waarskuwing- of Kritiese-drempel oorskry, volg dieselfde vyf-stap proses. Sekuriteit (Risiko) is altyd die eerste reageerder — die naaste geo-omheinde beampte is op die toneel voordat 'n kontrakteur eers afgestuur word. Elke statusverandering word tydgestempel, na alle portale uitgesaai en teen die SLA-horlosie gemeet; gemiste spertye eskaleer outomaties op in die aan-diens-hiërargie.
Die detail waarvoor ingenieurs vra.
Verwante gevallestudie
Metro Loodsprojek — SOC-bestuur
94% van oornag-alarms opgelos voor 08:00 — met geen bykomende werk vir die dagspan nie.
Read case studySien dit op u netwerk.
Bespreek 'n gratis terreinassessering met ons ingenieurspan.
Bespreek 'n Terreinassessering