Service
Control Room (SOC)
A South African Security Operations Centre, manned 24/7, watching your network so your team doesn't have to.
What's broken today.
Real-time alerts are only useful if someone is watching. Most municipalities and estates don't have the headcount or skills to staff a control room around the clock — especially for low-volume, high-stakes events like cable theft.
How LumaTrack solves it.
Our Johannesburg-based SOC operators monitor your network on shift, 24/7. They triage alarms, suppress false positives, escalate verified incidents to armed response, brief your team in the morning and produce monthly intelligence reports.
What you get.
Always staffed
Two operators per shift, three shifts a day, every day of the year.
Live alarm monitoring
Every red alert reviewed within 60 seconds of firing.
Escalation matrix
Tiered escalation to your duty manager, contractors and armed response.
Incident command
Operators run the incident through to resolution and follow up the next day.
Daily briefings
Overnight summary in your inbox by 06:00 every morning.
Augments your team
Acts as a force multiplier — your operators handle business hours, ours handle nights and weekends.
From acknowledged alert to resolved work order.
Every alert that crosses the Warning or Critical threshold follows the same five-stage pipeline. Security (Risk) is always first responder — the nearest geo-fenced officer is on scene before a contractor is even dispatched. Every state change is timestamped, broadcast to all portals and measured against the SLA clock; missed deadlines auto-escalate up the on-call hierarchy.
The detail engineers ask for.
Related case study
Metro Pilot — SOC-managed
94% of overnight alarms resolved before 08:00 — with zero work added to the operations day team.
Read case study